Scheduling Fee & Rescheduling Policy

What the scheduling fee covers

Your scheduling fee reserves an expedited appointment that a specialist has opened specifically for you. It is separate from any charges for the medical visit itself, which are billed by the provider.

Non-refundable fee

Scheduling fees are non-refundable, except as described under "If your physician cancels" below.

Rescheduling

• You may reschedule at no charge if you notify the doctor's office at least 3 business days before your appointment.
• Business days are Monday–Friday, excluding federal holidays. The deadline is calculated from your appointment time, in the practice's local time zone.
• Example: For a Monday 9:00 a.m. appointment, you must contact the office by the prior Wednesday at 9:00 a.m. If a federal holiday falls in between, the deadline moves one business day earlier.
• Each booking includes one free reschedule. The new appointment must take place within 90 days of the original date, subject to availability.

Late changes and missed appointments

If you cancel or reschedule with less than 3 business days' notice, or don't attend your appointment, your scheduling fee is forfeited.

If your physician cancels

If your physician cancels your appointment, you may either:

• Reschedule at no additional charge, or
• Cancel your appointment, and your scheduling fee will be refunded in full.

Refunds are issued to your original payment method within 5–10 business days.

Hardships and exceptions

Requests for exceptions due to hardship, such as a medical emergency or the office closing for weather, are reviewed case by case. Contact FastAccessMD at info@fastaccessmd.com or 614-636-2104 to request one.

How to reschedule

Contact the doctor's office directly using the phone number in your confirmation email. The time the office receives your request determines whether it meets the 3-business-day deadline.

You can also reschedule online using the "Manage your appointment" link in your confirmation email, or at Manage My Appointment. Online changes are made at the time you submit them.

Acknowledgment

By completing your booking, you acknowledge that you have read and agree to this policy.

See also our Terms of Service and Patient FAQ.